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Specialist Support

Project Plan Services provide in-house specialist support bespoke to your organisation covering Smartsheet's advanced functions and capabilities. 

 

Our Specialist Support is dedicated to providing tailored and bespoke support based on the solution that has been delivered to your organisation. We know that your needs develop and evolve over time and what you want may expand once your solution has been deployed. Specialist Support provides continued care and development to support your growth and success.

Dedicated Account Manager

Your PPS Account Manager is always on hand to support you and your business with its chosen solution and any supplementing services including Specialist Support, Online Learning or Training.

Tailored Number of Hours

We will always help you to understand how many hours of support are right for your organisation. Based on the complexity of your solution requirements and the experience level of your staff.

Specialist and Advanced Queries

Our Specialist Support covers technical and advanced functions and capabilities of our solutions along with any bespoke and custom builds that have been created for your organisation.

Delivered by Specialists

All of our support is delivered by those who have been involved in your account solution since launch. Therefore have a complete understanding of your organisation's needs in order to deliver high-tier support.

Other Solution Services

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Ongoing Support

Day-to-day support for users within your organisation for your solution.

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Knowledge Assessment

Understanding the needs, experience and competency levels of your staff.

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Training

Courses and workshops to educate and elevate staff on your chosen solution.

Our Smartsheet Training Courses

Smartsheet: Getting Started

Giving you the building blocks to start using Smartsheet and see the potential it has for saving you time and helping you align people with the technology to assist you with business strategies and objectives.

Smartsheet: Becoming the Expert

Our Expert training session will enable you to build Dashboards, improve your projects within Smartsheet and collaboration by using workapps, proofing tools and other integrations.

Smartsheet: Optimising your Sheets

Taking Smartsheet to the next level, this session looks at how Smartsheet can send reminders and other workflows to help save time. How to collate data and how to show that data to collaborators.

Resource Management: Get Started

This session is for those new to a resource management and planning tool. This session will help you set things up to enable you to add projects and resource them effectively.

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Aspire Defence Services

"Excellent training session with good structure and a relaxed training technique. I would recommend to other organisations, the course trainer was very open to questions and happy to help with any queries."

What Our Clients Say

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Let’s Get Started

Get in touch today to arrange a discovery call.

Our specialist team will talk through your business and requirements along with any questions you have. We can also arrange a tailored demo to any of our solutions and set you up with a free trial.