Ongoing Support
Project Plan Services provide in-house day-to-day support for all of your licenced users. Their continuous source of help when they need it.
Going the extra mile, PPS provide Ongoing Support not only for the setup and onboarding of Smartsheet in your organisation but also day-to-day support for the users. From simple enquiries regarding logging in to questions related to the core platform capabilities, and give you guidance on how to effectively use Smartsheet.
Dedicated Account Manager
Your PPS Account Manager is always on hand to support you and your business with its chosen solution and any supplementing services including Ongoing Support, Online Learning or Training.
Tailored Number of Hours
We will always help you to understand how many hours of support are right for your organisation. Based on the complexity of your solution requirements and the experience level of your staff.
Functional and Essential Queries
Ongoing Support covers all day-to-day queries from functional usability and onboarding to questions on the core solution capabilities like formatting, admin and management for mixed-level users.
Accessible for All - No Restrictions
All licenced users across your organisation who are using Smartsheet have access to Ongoing Support. Meaning you don't have any restrictions per staff member, ensuring optimum effectiveness and efficiency.
Other Solution Services
Our Smartsheet Training Courses
What Our Clients Say
Aspire Defence Services
"Excellent training session with good structure and a relaxed training technique. I would recommend to other organisations, the course trainer was very open to questions and happy to help with any queries."
