At PPS, people are at the heart of everything we do and we are proud to offer tailored support to your business and teams to ensure high levels of adoption and engagement with your chosen solution to support ROI. So, in 2023 we are launching our new Customer Success Programme that is part of every customer's journey when working with PPS.
Our Customer Success Programme aims to provide you with ongoing guidance to make sure you get the most out of your investment, mitigating your concerns over team engagement and usage of your solution. By having regular reviews, health checks and always being on hand from onboarding, through implementation to day-to-day business activity. We will share educational and supportive platform content with your users that will allow them to gain confidence in using your solution and all the diverse functionalities available to them.
Your Customer Success Manager, Robert Kennie
You may recognise Rob, he has been with us at PPS for over 2 years and is our Learning and Development expert and certified trainer. He supports and trains our clients, providing support that reflects their organisation's specific requirements. This is why he is the perfect individual to be leading the Customer Success Programme at PPS, helping you take your project and portfolio management solution to the next level.
If you're already a PPS customer, Rob will be in touch in due course to arrange your first review meeting but if you can't wait until then you can schedule a meeting with him directly.
Not yet a PPS customer? Arrange a Discovery Call with our team of experts who will hear about your unique requirements and pair you with the perfect project planning and portfolio management solution.