Our Customer Success Programme aims to provide you with ongoing guidance to make sure you get the most out of your investment, mitigating your concerns over team engagement and usage of your solution.
At PPS, people are at the heart of everything we do and we are proud to offer tailored support to your business and teams to ensure high levels of adoption and engagement with your chosen solution to support ROI. So, in 2023 we are launching our new Customer Success Programme that is part of every customer's journey when working with PPS.
By having regular reviews, health checks and always being on hand from onboarding, through implementation to day-to-day business activity. We will share educational and supportive platform content with your users that will allow them to gain confidence in using your solution and all the diverse functionalities available to them.
Our Professional Services are delivered by our Smartsheet and solution experts, every step of the way
SCOPE & DESIGN
Meeting with all stakeholders to understand all details and requirements of the proposed solution. Discussing all design options and how Smartsheet and/or other solutions will be implemented to deliver future-proof change for your organisation. This phase also includes our innovative Knowledge Assessment, working with your teams to understand the experience and skill level to tailor the Solution Services that are right for your business.
BUILD & CONFIGURE
Our Smartsheet and solution specialists will work to build and configure a solution that is accessible and fits seamlessly into your organisation with end users typically able to start using within just a few weeks. The build will include all formulas, automations and critical data to ensure you can hit the ground running to grow and evolve immediately.
To ensure a smooth launch, the refined solution, templates, user guidelines will be piloted on live resources and projects. Care will be taken not to disrupt existing processes and parallel reporting will take place to ensure ongoing continuity during the pilot. The pilot will allow for testing and improvements to be made before the official solution goes live.
GO LIVE & ROLLOUT
On successful completion of the pilot, the solution will be fully rolled-out to the organisation. PPS will be on hand to assist you during this critical phase including the delivery of user training and guidelines to support a high adoption rate and effective use of the solution from day 1.
ONGOING & SPECIALIST SUPPORT
PPS offers both Ongoing and Specialist Support following the deployment of your Smartsheet solution. Supporting all users across all solution platforms by answering questions and queries ranging from core functionalities to advanced capabilities. Our Support allows all users to access flexible and valuable support and assistance directly from the PPS team.
Aspire Defence Services
"Excellent training session with good structure and a relaxed training technique. I would recommend to other organisations, the course trainer was very open to questions and happy to help with any queries."